Support Policy for Bookiyos

At Bookiyos, customer satisfaction is our top priority. We are committed to providing excellent support through multiple channels to ensure a smooth and hassle-free experience.

1. Customer Support Channels

Customers can reach us through:

• Email: Reach us at info@bookiyos.com for any inquiries or issues.

• Phone: Support numbers are available at +1 662 267 2071 (USA) and +44 7309 610064 (UK) (also available via WhatsApp).

2. Support Availability

Our customer service team is available Monday to Friday, 9 AM to 6 PM (local time in the USA and UK). We aim to respond to all inquiries within 24-48 hours.

3. Types of Support Provided

• Order Assistance: For help with placing orders, tracking, and cancellations.

• Return and Refund Support: Assistance with initiating returns or refunds through customer accounts or via email.

• Technical Support: For any issues related to our website or account management.

• Product Queries: Help regarding product details, availability, and recommendations.

4. Account Management

Customers can easily manage their account settings, track orders, initiate returns or refunds, and update personal information through their Bookiyos account dashboard.

5. Complaint Resolution

We strive to resolve all complaints promptly. If you face any issues with our service or products, you may reach out to our support team. For unresolved issues, we provide an escalation process where the complaint will be reviewed by a senior representative for quicker resolution.

6. Response Time Commitment

• General Queries: Responses are typically handled within 24-48 hours on business days.

• Critical Issues: Issues affecting order fulfillment or payment processing are prioritized and resolved within 24 hours.

7. Support for Sellers

In addition to buyer support, Bookiyos offers dedicated support for sellers, including assistance with product listings, shipping processes, payments, and order management. Sellers can access dedicated support through their accounts or contact info@bookiyos.com for seller-specific queries.

8. Service Feedback

We encourage customers to share their feedback on our support services. This feedback helps us improve our processes and ensures that we continue providing the best possible service.

For any further assistance, feel free to contact us at the provided email or support numbers. Bookiyos is dedicated to making your shopping experience seamless and satisfactory.