Your flight is canceled, your electric blender has been recalled, you can’t make a doctor’s appointment without literally sitting next to the phone hoping they’ll call you back. Your cheap toys break as you get them out of the package.

You can’t get a straight answer from customer service. The Help Desk is helpless.

You’re stuck in traffic in a junky car in which the heater doesn’t work. Your smartphone isn’t very smart.

The list gets longer. Every day there is news of some mass disaster that is entirely preventable.

The institutions that were put up to prevent it are breaking down. Why Does This Happen?Why People Don’t Do Their Jobs was written by a corporate Quality Systems veteran, who has behind-the-scenes experience with hundreds of companies at all levels of the economy and has a few explanations.

You’ll learn:The Four Root Causes of Everything, including why your lunch is late. How we ended up with a ticked off, unprepared and undertrained workforce that doesn’t show up for work.

What fraction of employees comes in drunk or high every day, and why they don’t get fired. The real reason behind “equipment failure.

”Why the airline lost your bags, and why your hometown exploded. The difference between Outsourcing and Doubtsourcing.

The news is not all bad. There are some examples of companies and organizations that are still functioning brilliantly in an age of mediocrity, and why there is still hope.

Why People Don’t Do Their Jobs examines the people, processes, resources and controls of every aspect of business and the economy in a lighthearted and entertaining way. That way, even if you aren’t in position to fix any of it, you can at least understand why some of these things happen and appreciate it more when things go right.

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