Science, Nature & Maths      Engineering & Technology

Uno studio esplorativo su come la TECNOLOGIA migliora la SODDISFAZIONE DEL CLIENTE

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Book Details
Language
Italian
Publishers
Edizioni Sapienza (7 Feb. 2024)
Weight
0.15 KG
Publication Date
07/02/2024
ISBN-10
620714614X
Pages
92 pages
ISBN-13
9786207146147
Dimensions
15 x 0.53 x 22 cm
SKU
9786207146147
Author Name
James Edwards (Author)
James Edwards was born on May 16th, 1974. He suffered from schizophrenia in the year 1998, which threatened to ruin his mental health. It happened that when James Edwards was miraculously healed of his mental sickness in the year 2012, he decided to serve mankind with his mental prowess. He does rigorous research on relevant subject matters and documents his discoveries in the form of concise and clear short nonfiction books. "FINANCIAL LITERACY FOR TEENS AND YOUNG ADULTS" is one of his popular books. Other books include "UNDERSTANDING MEDICAL TERMINOLOGY BY MASTERING PREFIX AND SUFFIX," "LOWER CHOLESTEROL NATURALLY," and "A SHORT DESCRIPTION OF THE SECRET OF RELIEVING PAIN BY TRAINING YOUR NERVOUS SYSTEM DIFFERENTLY." He is a prolific author of plenty of short nonfiction books. Every word James writes is infused with his genuine desire to positively impact every reader's life and his passion for personal progress. Start reading James Edwards's books now to begin your road toward a more purposeful and happy existence.Read more about this authorRead less about this author
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Questo lavoro è un'esplorazione di come i clienti percepiscono l'introduzione della tecnologia in un ristorante a servizio rapido. L'obiettivo è capire se i vantaggi derivanti dall'uso della tecnologia, come la comodità e la velocità del servizio, si traducono in una soddisfazione complessiva del cliente.

Con l'adozione della tecnologia self-service (SST) da parte di un numero sempre maggiore di consumatori, il processo di vendita si è inevitabilmente evoluto. Dall'ordinazione del pasto preferito tramite SST nei ristoranti a servizio rapido all'acquisto di biglietti aerei online, i clienti stanno diventando molto più abili nel personalizzare le loro esperienze di consumo e di acquisto.

Si stima che l'utilizzo di prodotti intelligenti e connessi avrà benefici di vasta portata per le aziende che li forniscono e per l'economia in generale, poiché le imprese e i clienti trarranno vantaggio da una maggiore produttività (Porter e Heppelmann, 2014). .

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