Umsatzabsichten von Callcentern und persönliche Eigenschaften von Agenten
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£27.18£28.33 -
£10.58
£12.58 -
£16.71
£17.13
Reviews & Ratings
Die Ergebnisse zeigen, dass Call Center-Agenten, die belastbarer sind, die Umgebung nicht als so stressig empfinden, dass sie sie verlassen wollen. Diese Untersuchung hat ein positives Licht auf die Call Center-Umgebung geworfen, die in anderen Ländern als "Ausbeuterbetrieb des digitalen Zeitalters" bezeichnet wird: "Ausbeuterbetrieb des digitalen Zeitalters" oder als sehr anspruchsvolle Arbeit mit sehr wenig Autonomie beschrieben wurde.
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£27.18
£28.33 -
£10.58
£12.58 -
£16.71
£17.13
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