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Reviews & Ratings
O nível de garantia é o mais elevado nos hospitais públicos do Reino Unido, mas nos hospitais privados paquistaneses, a dimensão da empatia é mais elevada do que as outras quatro dimensões. A qualidade global do serviço nos hospitais públicos do Reino Unido é melhor do que nos hospitais privados do Paquistão.
Este livro também apresenta provas empíricas sobre o papel moderador do gestor, com base na discriminação de género, no reforço da lealdade do cliente através da qualidade do serviço no sector bancário do Paquistão. .
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