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#3,388,322 in Books (See Top 100 in Books)
#6,007 in Managers' Guides to Computing
#6,339 in Computer Information Systems
#3,388,322 in E-Business
Business, Finance & Law      Management

Turning Fragility Into Agility: The C-Suite Blueprint For Solving Service Delivery

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Book Details
Language
English
Publishers
Independently published (25 Jun. 2024)
Weight
0.18 KG
Publication Date
25/06/2024
Pages
59 pages
ISBN-13
9798328764582
Dimensions
20.32 x 0.36 x 25.4 cm
SKU
9798328764582
Author Name
Jeffrey Tefertiller (Author)
Executive specializing in Digital Transformation, CIO Advisory, Service Management, and Business Continuity. With more than 25 years of technology leadership, Jeffrey is able to write these books from practical experience.My company site is www.servicemanagement.us and my LinkedIn profile is www.linkedin.com/in/jeffreytefertillerRead more about this authorRead less about this author
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5 out of 5.0
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The way we think about service delivery is broken and obsolete. This book discusses a new framework for the c-suite to improve service quality, performance, and the value for customers.

This is a short, easy-to-read book that will reshape how you think about service delivery. It is focused on minimizing outages and improving service quality, performance, and experience.

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