Trabalho emocional: Revisão exaustiva: Reviso exaustiva
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O trabalho emocional é uma forma de regulação da emoção que cria uma exibição facial e corporal publicamente visível no local de trabalho e é vendida a troco de um salário. Dada a intangibilidade do trabalho de serviço, é inevitável compreender o conceito de “Trabalho Emocional”.
A aquisição de conhecimentos sobre este conceito ajudará os académicos e os profissionais a compreender e a gerir melhor a interação entre trabalhadores e clientes no mundo dos serviços. .
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