The phenomenon of emotional intelligence in virtual business negotiation
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However, with the emergence of the virtual environment, new challenges arise due to the limitations of communication and the loss of face-to-face contact between negotiators. One of the key factors of successful business negotiations is emotional intelligence, which is defined by the ability to understand and manage one's own emotions, as well as to recognize and adequately respond to the emotional signals of others.
Emotional intelligence becomes especially important in virtual business negotiations, where the impossibility of face-to-face interaction complicates emotional communication and can lead to misunderstandings, conflicts and unsuccessful outcomes. .
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