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The Most Boring Book About Marketing: Introducing The Ubiquichannel Framework for AI-Driven Customer Experience

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Book Details
Language
English
Publishers
Independently published (24 July 2024)
Weight
0.12 KG
Publication Date
24/07/2024
Pages
96 pages
ISBN-13
9798333982094
Dimensions
12.7 x 0.61 x 20.32 cm
SKU
9798333982094
Author Name
D.B. Solomon (Author)
D.B. Solomon is the pseudonym I've chosen for my literary pursuits. In my professional life, as Aric Dromi, I am a keynote speaker, futurologist, and innovation strategist. Writing under the name D.B. Solomon, however, allows me to delve into the intricate dance between technology and humanity, stepping beyond my professional scope into the realms of storytelling and speculative fiction.My expertise in choice architecture and systems design deeply informs my writing. As Solomon, I integrate these insights into narratives that provoke readers to contemplate the future we are swiftly moving towards—a future shaped by automation, privacy concerns, and socio-economic shifts that could radically alter our urban landscapes and daily lives.While I spend my days advising businesses and policymakers on innovation strategies, writing as D.B. Solomon unleashes my imagination on more radical possibilities. This creative freedom is my way of contributing to a broader dialogue on harnessing technological progress to enhance human interests and forge a society ready for tomorrow’s challenges.I am not here to predict the future but to spark thoughtful discussions on the potential paths that lie before us. My stories navigate the intersections of AI, virtual and augmented reality, and human values, always considering how we can preserve our humanity in an increasingly digital world.Ultimately, as D.B. Solomon, my aim is to ignite conversations about our collective future. I believe in humanity's resilience and our capacity to shape technology for our benefit. However, I also recognize the complexities and potential pitfalls of rapid technological change. Through my writing, I aspire to inspire readers to think critically about the world we are constructing and to envision a future that respects both innovation and our shared human experience.Read more about this authorRead less about this author
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In today's rapidly evolving business landscape, customer experience has emerged as a key differentiator and driver of success. As artificial intelligence (AI) and other advanced technologies continue to reshape the way companies interact with their customers, it is more important than ever to have a clear, strategic framework for designing and delivering exceptional experiences across all touchpoints.

This book, "The Ubiquichannel Framework: Transforming Customer Experience in the Age of AI," is intended for professionals who are at the forefront of this transformation. Whether you are a business leader, experience designer, technology strategist, or customer insights expert, this book provides a comprehensive and actionable guide to leveraging the power of AI and ubiquitous computing to create seamless, personalized, and memorable customer experiences.

Unlike many books on customer experience or AI, this book is not intended to take you on a broad philosophical journey or to explore the far-reaching societal implications of these technologies. Instead, it is designed to serve as a practical, hands-on playbook for those who are actively working to improve customer experience outcomes in their organizations.

Inside, you will find a clear and concise explanation of the ubiquichannel framework, which represents a bold new approach to customer engagement in the age of AI. You will learn about the key components and technologies that enable ubiquichannel experiences, as well as the strategic and operational considerations for implementing this framework in your own organization.

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