Todd Unger is Chief Experience Officer of the American Medical Association, where he has driven record growth and gained international recognition for the organizations Customer Experience (CX) program.A transformational marketing and digital executive, Unger’s experience places him at the nexus of e-commerce, content, technology, product development, marketing and customer service—the building blocks of today’s customer experience.Unger spent a decade at marketing powerhouses Procter & Gamble and Leo Burnett (where he helped invent GladWare Containers) before he leapt into the exploding digital world as a product manager in the early days of America Online, leading the AOL Local business and pioneering a predecessor to today’s Yelp. As a Chief Digital Officer and CMO, he’s since led digital and marketing teams across large and small media companies, including Lifetime Television, Time 4 Media (a division of Time Inc.), and the Daily Racing Form.A frequent speaker and podcast guest on Marketing and Customer Experience, Unger also hosts the AMA’s award-winning video/podcast series, The AMA Update. He holds an MBA from Harvard Business School.Read more about this authorRead less about this author