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Business, Finance & Law      Management

Quality Management in Learning and Development

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Book Details
Language
English
Publishers
Association for Talent Development (25 Jun. 2024)
Weight
0.28 KG
Publication Date
25/06/2024
ISBN-10
1953946607
Pages
208 pages
ISBN-13
9781953946607
Dimensions
15.24 x 1.27 x 22.86 cm
SKU
9781953946607
Author Name
Hadiya Nuriddin (Author)
Hadiya Nuriddin is a highly accomplished and award-winning L&D professional. She’s known for her extensive expertise in educating professionals to enhance their job performance. Her remarkable qualifications include a master of education in curriculum design and a master of arts in writing and publishing from DePaul University,where she graduated with distinction. She also holds a bachelor of arts in English from Michigan State University. Her key qualifications are diverse and comprehensive, encompassing learning strategy consultation, instructional and curriculum design, e-learning development, webinar development and delivery, project management, artificial intelligence utilization, learning technologies implementation, and quality management system design. Since March 2008, Hadiya has been leading Duets Learning as the owner, senior learning strategist, and senior instructional designer. In this role, she specializes in consulting with both small and large organizations to improve performance through various learning solutions, including online, classroom-based, blended, and on-the-job methodologies. Her notable accomplishments include developing e-learning and instructor-led solutions for clients in a variety of sectors, such as banking, finance, insurance, technology, retail, pharmaceutical, professional services, oil and energy, media, nonprofit, and association management. She's also won two talent development awards: ATD's Talent Development Outstanding Professional Award and The Learning Guild's Guild Master Award.In addition to her professional endeavors, Hadiya has an impressive background in facilitation. She has taught workshops for ATD Education since 2017, covering topics like writing for instructional design and training and e-learning instructional design. Her academic facilitation experience includes designing and leading courses at Southern New Hampshire University, Triton College, and the University of San Diego. Her credentials are further bolstered by several certifications that she holds, including the Certified Quality Improvement Associate (CQIA) from the American Society for Quality, Certified Professional in Training Management (CPTM) from Training Industry, Certified Change Practitioner from Prosci, Certified Virtual Facilitator from the International Institute for Facilitation, and Certified Professional in Talent Development (CPTD) from ATD.Hadiya is also an accomplished author. Her previous book StoryTraining: Selecting and Shaping Stories That Connect was published by ATD Press in 2018. She has also contributed to two ATD TD at Work issues, “Get the Whole Picture With a Performance Assessment” and “Power E-Learning With Stories,” and authored a chapter in ATD’s Handbook for Training and Talent Development, “Delivering as if Learning Depended on It.” In addition, Hadiya maintains an active role in the learning community as a presenter at conferences held by ATD, the Learning Guild, and Training magazine, and she has helped organize the Chicago eLearning & Technology Showcase since 2012.Hadiya’s career is a testament to her dedication to the L&D field, marked by her significant impact on both organizational performance improvement and the broader learning community.Read more about this authorRead less about this author
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Develop a Quality Management System to Support Learner and Organizational GoalsQuality management is collectively all the activities and processes that ensure your learning products meet the standard your organization is committed to. All errors have consequences that compromise that standard.

Organizational outcomes are compromised if learners can't complete e-learning courses due to navigation errors like broken hyperlinks or slides with buttons leading nowhere. Stakeholders and subject matter experts are embarrassed when learners walk away confused and with no clue how the content helps them with their job.

Some learners are excluded from the experience entirely if accessibility measures aren’t in place. And so on.

In Quality Management in Learning and Development, you will learn to mitigate negative consequences. Go beyond checklists for correcting typos and incorrect branding, and instead consider the bigger picture.

Define your organizational standard for quality, and learn how to create your own quality management system to support it. Explore how ultimately everyone is responsible for quality, and implement guidelines and policies that keep people accountable.

Make sure everyone has the tools, templates, and support they need to support the standard’s guidelines. This book equips you with resources and insights from the field that are ready for you to adapt to your own organization.

For instructional designers and managers of the learning function, and even for the resource-strapped department of one, this book can help you step off the hamster wheel of fretful last-minute checks and re-work. Instead step into a proactive process that facilitates quality and results.

Rather than agonizing over a broken hyperlink in an already-launched presentation when you’ve moved onto the next urgent project, feel confident in the quality management system that helps you and your stakeholders produce successful content from the outset. .

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