ROSANNE D'AUSILIO, Ph.D., an industrial psychologist, consultant, master trainer, best selling author, executive coach, customer service expert, and President of Human Technologies Global,, specializes in human performance management. Over the last nearly 25 years, she has provided needs analyses, instructional design, and customized, live customer service skills trainings as well as executive/leadership coaching. Also offered is agent and facilitator university certification through Purdue University's Center for Customer Driven Quality.Known as 'the practical champion of the human,' she authors "Wake Up Your Call Center: Humanize Your Interaction Hub," 4th ed, "Customer Service and the Human Experience," "Lay Your Cards on the Table: 52 Ways to Stack Your Personal Deck (includes 32-card deck of cards)--motivational and inspirational readings, How to Kick Your Customer Service Up A Notch: 101 Insider Tips, Volume I and II, The Expert's Guide to Customer Service, Volume I and II, Kindle and Paperback books on customer service.Her newest endeavor is a memoir about her relationship with her father. Pain, Pumpernickel & Profound Forgiveness: A Daughter's Story of her Punishing & Loing Relationship with her Father. At its core, this memoir is proof of the remarkable capacity for change and healing that resides within us all. With a reflective style, Rosanne offers a universal message of hope and redemption. Her words inspire us to reflect on our own relationships, encouraging us to embrace the profound metamorphosis that love can bring.Read more about this authorRead less about this author