O fenómeno da inteligência emocional nas negociações comerciais virtuais
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No entanto, com a emergência do ambiente virtual, surgem novos desafios devido às limitações da comunicação e à perda do contacto presencial entre os negociadores. Um dos factores-chave para o êxito das negociações comerciais é a inteligência emocional, que se define pela capacidade de compreender e gerir as próprias emoções, bem como de reconhecer e responder adequadamente aos sinais emocionais dos outros.
A inteligência emocional torna-se especialmente importante nas negociações comerciais virtuais, em que a impossibilidade de interação cara a cara complica a comunicação emocional e pode levar a mal-entendidos, conflitos e resultados infrutíferos. .
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£27.18
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