Mastering Hospitality: Essential Principles for Success in Today's World (Guide to Everything Hospitality & Tourism)
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Mastering Hospitality equips you with the essential principles and strategies to excel in all areas, from personalized service to sustainable practices. Learn to:Craft exceptional guest experiencesEmbrace innovation and technologyOperate responsibly and sustainablyNavigate challenges and ensure guest safetyThis comprehensive guide includes practical tools, resources, and real-world applications to help you:Develop active listening skillsPersonalize service and exceed expectationsMaster crisis managementMastering Hospitality is your key to success in a dynamic industry.
Create lasting memories, contribute to a thriving future, and become a hospitality master. .
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£27.18
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