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Leitfaden Hausverwaltung: Kundenorientierung in der Hausverwaltung : WEG und MRG verständlich erklärt

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Book Details
Language
German
Publishers
Independently published (11 Jun. 2024)
Weight
0.25 KG
Publication Date
11/06/2024
Pages
178 pages
ISBN-13
9798328196093
Dimensions
15.24 x 1.04 x 22.86 cm
SKU
9798328196093
Author Name
Wolfgang Kuen (Author)
I was born in Innsbruck in 1968. I grew up in my grandparents' hotel and spent a wonderful and sheltered childhood there.Like most hoteliers' children, I discovered my passion for gastronomy at an early age and helped out in almost all areas of the hotel at a young age. At the age of 10, I was already standing behind the "counter", preparing drinks and ice cream, washing glasses and polishing cutlery, helping in the kitchen and reception, changing bed and table linen, serving.We were the second post-war generation and were prepared to sacrifice a lot to achieve our goals.Shortly after graduating from high school in 1989, I opened our first small cafe/bar with my father, which quickly became an insider tip in the city, was always well frequented and was followed by another 4 successful restaurants, department store catering, event catering, catering, etc.After the coronavirus pandemic and health problems in 2021, I rethought my life, sold the restaurants to have more time for my children and family and completed my training to become a certified specialist trainer, property manager and estate agent.There used to be sayings like "never change a winning team" or "if it works, it works". Today, we live in the age of the internet and social media, package tours have become affordable for everyone, concept restaurants are springing up all over the place and everyone's vision has increased as a result. Today's guests are more critical than ever and they let us know Read more about this authorRead less about this author
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Die Kundenbetreuung in der Immobilienbranche stellt sowohl für Wohnungseigentümer als auch für Hausverwaltungsunternehmen eine bedeutende Herausforderung dar. In einer Zeit, in der die Ansprüche der Kunden stetig steigen und die Erwartungen an eine professionelle Betreuung zunehmen, ist es unerlässlich sich mit den Herausforderungen in der Kundenbetreuung auseinanderzusetzen.

Ein kundenorientiertes Hausverwaltungsunternehmen zu führen, erfordert ein tiefgreifendes Verständnis der Bedürfnisse und Erwartungen der Wohnungseigentümer. Es ist nicht mehr ausreichend, nur die gesetzlichen Vorgaben des Mietrechtsgesetzes und des Wohnungseigentumsgesetzes zu erfüllen - vielmehr müssen sie die Erwartungen der Eigentümer übertreffen um einen erstklassigen Service zu bieten.

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