Intenzioni di turnover dei call center e caratteristiche personali degli agenti
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£27.18£28.33 -
£10.58
£12.58 -
£16.71
£17.13
Reviews & Ratings
I risultati mostrano che gli agenti dei call center più resilienti non trovano l'ambiente altamente stressante al punto da volerlo abbandonare. Questa ricerca ha dato una luce positiva all'ambiente dei call center che in altri Paesi è stato descritto come: "la bottega del sudore dell'era digitale" o come un lavoro altamente impegnativo con pochissima autonomia.
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£27.18
£28.33 -
£10.58
£12.58 -
£16.71
£17.13
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