Business, Finance & Law      E-Commerce

How to Use Customer Data: Navigating GDPR, DPDI and a Future with Marketing AI

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Book Details
Language
English
Publishers
Kogan Page; 1st edition (3 Jun. 2024)
Weight
0.59 KG
Publication Date
25/06/2024
ISBN-10
139861517X
Pages
296 pages
ISBN-13
9781398615175
Dimensions
15.6 x 2.21 x 23.39 cm
SKU
9781398615175
Author Name
Sachiko Scheuing (Author)
Dr Sachiko Scheuing is the European Privacy Officer of Acxiom, an IPG-Interpublic Group company, and a global leader in marketing services. She is currently serving her fourth term as the Co-Chairwoman of the trade association Federation of European Data and Marketing (FEDMA), based in Brussels. With more than 20 years’ experience in the field of marketing intelligence, and as a former chief analyst, Sachiko combines theoretical and practical experience of the marketing and advertisement industries to manage Acxiom’s European government affairs and compliance. She contributes articles to trade magazines and academic journals. Besides FEDMA, Sachiko is active in several European and global privacy and marketing associations as well as think-tanks. She was one of the founding members of the European Data Protection Officers’ association, CEDPO. In 2020, Sachiko received the DataIQ Professor Derek Holder Lifetime Achievement Award for her contribution to and leadership in the data industry. Sachiko is also passionate about empowering women and girls. She is serving as the global co-chair of Acxiom’s gender equity programme, WomenLEAD. In 2024, she was recognised by Women in Data® as one of the twenty most influential women in Data and Tech.Read more about this authorRead less about this author
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Data-driven marketing is a huge aspect of any modern-day marketing plan, but balancing customers' privacy concerns with the latest innovations can be a complex challenge. When done right, data-driven marketing can build customer trust for sustainable long-term value.

This is precisely where How to Use Customer Data comes in, by breaking down everything you need to know about this fast-moving field into one simple and easy to read guide. Designed specifically for marketing professionals, this guide explains the principles of data protection, explores the legal requirements of the GDPR and UK DPDI Bill/Act and provides clarity on exactly what you need to know and do to be compliant whilst also looking at how using data well can improve the customer journey through personalization.

Tackling all the hot issues of the moment, this book looks at how digitally mature marketers can work in compliance, how to use clean rooms and pseudonymization to promote trust and the impact AI could have, making it a must-read for all marketing professionals. .

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