Guia Completo de Administração e Gestão em Hotelaria: "Desvendando os Segredos da Excelência Hoteleira: Um Guia Abrangente de Administração e Gestão ... Series" - "Excelência em Hotelaria")

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Book Details
Language
Portuguese
Publishers
Independently published (3 Jun. 2024)
Weight
0.39 KG
Publication Date
03/06/2024
Pages
291 pages
ISBN-13
9798327491502
Dimensions
15.24 x 1.68 x 22.86 cm
SKU
9798327491502
Author Name
Verônica Silveira Nicoletti (Author)
Tourism, Hospitality and Gastronomy Professional | Consultant | WriterVerônica Nicoletti is a prominent figure in the world of tourism, gastronomy and entrepreneurship in Brazil. Her journey is marked by an unwavering passion for exploring new horizons and sharing her knowledge with other professionals in the sector.Specialist in tourism and hospitality and with a passion for gastronomy, Verônica Nicoletti has extensive experience in management, consultancy and instruction in the tourism industry. With a degree in Hospitality from UFPE and a degree in Tourism from Unicap, Verônica is the author of several books in the area, offering valuable and practical insights. Her career includes solid work as a restaurant manager, consultant for tour operators and developer of educational content for professionals in the sector.Its courses and qualifications cover a wide range of areas, from events and gastronomy to digital marketing and booking systems. With a broad and passionate outlook on hospitality, Veronica continues to positively impact the industry through her academic and practical contributions.After completing her first academic training in 1989, Verônica embarked on a multifaceted career that led her to excel in several areas. For more than a decade, she owned a travel agency, where she demonstrated her exceptional ability to create memorable experiences for her clients.At the same time, Verônica played a crucial role as owner and manager of the website "Tudo de Turismo", a valuable resource for professionals in the sector in search of knowledge and guidance. Her dedication as a teacher and mentor has helped train thousands of individuals, both in face-to-face and online courses, preparing them to face market challenges with confidence and skill.In addition to her business ventures, Verônica is recognized for her culinary talent, having co-founded the restaurant "Coma Fit – Nona Gourmet" in Recife. Her vision and leadership were instrumental in turning the concept into reality, offering customers a unique and healthy gastronomic experience.Throughout her career, Verônica has accumulated a wealth of experience in sales, marketing and commercial management, having worked in companies such as CVC and Urbi et Orbi Operadora. Her leadership abilities and strategic vision were always evident in her activities, ensuring the success and growth of the organizations in which she was involved.As an avid traveler, Verônica has explored destinations around the world, from the vibrant metropolises of Europe to the exotic landscapes of South America. Her professional travels have not only enriched her understanding of the industry, but also strengthened her connections with partners and suppliers across the world.Currently, Verônica continues to inspire and train other professionals through lectures, consultancy and, of course, writing. Her passion for the tourism and gastronomy industry, combined with her vast experience and knowledge, makes her an influential and respected voice on the national and international stage.Recently, Verônica renewed and expanded her knowledge by completing her Bachelor's degree in Hospitality at the Federal University of Pernambuco. This new education has added a new layer of expertise to her career, allowing her to be at the forefront of the latest trends and practices in the hospitality industry.Read more about this authorRead less about this author
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"Descubra o caminho para o sucesso na hotelaria com o nosso livro "Desvendando os Segredos da Excelência Hoteleira: Um Guia Abrangente de Administração e Gestão em Hotelaria". Este guia completo é a sua bússola essencial para navegar pelo complexo mundo da administração hoteleira, oferecendo uma análise detalhada de todas as facetas do setor.

Desde a gestão estratégica até a excelência operacional, cada capítulo mergulha fundo em tópicos essenciais, fornecendo insights práticos e conselhos especializados de profissionais experientes. Você irá explorar estratégias comprovadas para otimizar a eficiência, aumentar a satisfação do cliente e impulsionar a lucratividade do seu estabelecimento.

No primeiro capítulo, mergulhe na história e evolução da indústria hoteleira, compreendendo sua importância econômica e explorando diversas perspectivas de carreira neste setor dinâmico. Em seguida, adentre os princípios da administração de empresas, desde estruturas organizacionais até planejamento estratégico, preparando-se para liderar com sucesso no mundo hoteleiro.

Aprofunde-se nas operações hoteleiras, incluindo front office, housekeeping, gestão de alimentos e bebidas, bem como serviços auxiliares, garantindo uma compreensão holística de todas as áreas funcionais de um hotel. Em seguida, descubra estratégias de marketing e vendas específicas para a indústria hoteleira, explorando análise de mercado, gestão de marcas e técnicas avançadas de revenue management.

Não deixe de lado a gestão financeira, recursos humanos, tecnologias hoteleiras, sustentabilidade, direito e legislação hoteleira, gestão de eventos e convenções - cada tópico cuidadosamente abordado para fornecer uma visão completa e prática da gestão hoteleira. Por fim, mergulhe em estudos de caso inspiradores e aprenda com as melhores práticas da indústria, preparando-se para enfrentar as tendências e desafios futuros da hotelaria.

Com apêndices úteis e um glossário abrangente, este livro é o seu companheiro essencial para alcançar o sucesso na indústria hoteleira. Seja você um gerente em ascensão, um estudante ambicioso ou um empreendedor visionário, este livro é sua ferramenta indispensável para alcançar novos patamares de excelência na gestão hoteleira.

Prepare-se para liderar com confiança e sucesso em um dos setores mais dinâmicos e desafiadores do mundo. ".

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