Education Studies & Teaching      Adult & Continuing Education

Gestão de Manutenção na Hotelaria: Estratégias para Eficiência Operacional e Satisfação dos Hóspedes ("Hospitality Excellence Series" - "Excelência em Hotelaria")

(0 reviews)
Condition
Quantity
(168 available)
Share
Book Details
Language
Portuguese
Publishers
Independently published (11 Jun. 2024)
Weight
0.36 KG
Publication Date
11/06/2024
Pages
267 pages
ISBN-13
9798328234115
Dimensions
15.24 x 1.55 x 22.86 cm
SKU
9798328234115
Author Name
Verônica Silveira Nicoletti (Author)
Tourism, Hospitality and Gastronomy Professional | Consultant | WriterVerônica Nicoletti is a prominent figure in the world of tourism, gastronomy and entrepreneurship in Brazil. Her journey is marked by an unwavering passion for exploring new horizons and sharing her knowledge with other professionals in the sector.Specialist in tourism and hospitality and with a passion for gastronomy, Verônica Nicoletti has extensive experience in management, consultancy and instruction in the tourism industry. With a degree in Hospitality from UFPE and a degree in Tourism from Unicap, Verônica is the author of several books in the area, offering valuable and practical insights. Her career includes solid work as a restaurant manager, consultant for tour operators and developer of educational content for professionals in the sector.Its courses and qualifications cover a wide range of areas, from events and gastronomy to digital marketing and booking systems. With a broad and passionate outlook on hospitality, Veronica continues to positively impact the industry through her academic and practical contributions.After completing her first academic training in 1989, Verônica embarked on a multifaceted career that led her to excel in several areas. For more than a decade, she owned a travel agency, where she demonstrated her exceptional ability to create memorable experiences for her clients.At the same time, Verônica played a crucial role as owner and manager of the website "Tudo de Turismo", a valuable resource for professionals in the sector in search of knowledge and guidance. Her dedication as a teacher and mentor has helped train thousands of individuals, both in face-to-face and online courses, preparing them to face market challenges with confidence and skill.In addition to her business ventures, Verônica is recognized for her culinary talent, having co-founded the restaurant "Coma Fit – Nona Gourmet" in Recife. Her vision and leadership were instrumental in turning the concept into reality, offering customers a unique and healthy gastronomic experience.Throughout her career, Verônica has accumulated a wealth of experience in sales, marketing and commercial management, having worked in companies such as CVC and Urbi et Orbi Operadora. Her leadership abilities and strategic vision were always evident in her activities, ensuring the success and growth of the organizations in which she was involved.As an avid traveler, Verônica has explored destinations around the world, from the vibrant metropolises of Europe to the exotic landscapes of South America. Her professional travels have not only enriched her understanding of the industry, but also strengthened her connections with partners and suppliers across the world.Currently, Verônica continues to inspire and train other professionals through lectures, consultancy and, of course, writing. Her passion for the tourism and gastronomy industry, combined with her vast experience and knowledge, makes her an influential and respected voice on the national and international stage.Recently, Verônica renewed and expanded her knowledge by completing her Bachelor's degree in Hospitality at the Federal University of Pernambuco. This new education has added a new layer of expertise to her career, allowing her to be at the forefront of the latest trends and practices in the hospitality industry.Read more about this authorRead less about this author
Read More

Reviews & Ratings

out of 5.0
(0 reviews)
There have been no reviews for this product yet.
A gestão de manutenção na hotelaria é um dos pilares fundamentais para garantir a operação eficiente e a satisfação dos hóspedes. Em um setor onde a experiência do cliente é a prioridade máxima, a manutenção eficaz das instalações, equipamentos e sistemas é crucial não apenas para a segurança e conforto dos hóspedes, mas também para a reputação e a lucratividade do empreendimento hoteleiro.

Este livro, "Gestão de Manutenção na Hotelaria: Estratégias para Eficiência Operacional e Satisfação dos Hóspedes", tem como objetivo fornecer uma compreensão abrangente dos princípios, práticas e tecnologias envolvidas na gestão de manutenção de hotéis. Desde os fundamentos da manutenção preventiva, corretiva e preditiva, até as mais recentes inovações em tecnologias de manutenção, este livro oferece uma visão detalhada e prática para gerentes de manutenção, operadores de hotéis, e outros profissionais do setor.

Ao longo dos capítulos, exploraremos como desenvolver um plano de manutenção eficaz, gerenciar recursos e equipes, e implementar sistemas avançados de gerenciamento de manutenção computadorizada (CMMS). Discutiremos também a importância da sustentabilidade e eficiência energética na manutenção, abordando práticas que não apenas reduzem custos operacionais, mas também minimizam o impacto ambiental.

Estudos de caso e exemplos práticos ilustrarão as melhores práticas e estratégias que têm sido adotadas por hotéis de sucesso ao redor do mundo. Estes exemplos servirão como inspiração e guia para a aplicação das teorias e técnicas discutidas.

Além disso, a gestão de manutenção na hotelaria não se trata apenas de manter as operações funcionando sem problemas; é também uma questão de criar um ambiente onde os hóspedes se sintam seguros, confortáveis e bem cuidados. A manutenção eficaz é um componente vital da experiência do hóspede, impactando diretamente na percepção do serviço e na fidelização dos clientes.

Ao preparar este livro, buscamos proporcionar uma ferramenta valiosa para aqueles que desejam elevar os padrões de manutenção em seus estabelecimentos hoteleiros, garantindo não apenas a eficiência operacional, mas também a excelência no serviço prestado aos hóspedes. Convidamos você a explorar estas estratégias e práticas, aplicá-las em seu ambiente de trabalho, e testemunhar os benefícios de uma gestão de manutenção bem-sucedida.

. .

Frequently Bought Products

Product Queries (0)

Login Or Registerto submit your questions to seller

Other Questions

No none asked to seller yet

Bookiyos Books Solutions - Quality Books, Unbeatable Prices

Bookiyos Books Solutions is your premier online bookstore offering a vast selection of over 5 crore books. Whether you're looking for the latest releases, timeless classics, or rare finds, we have something for every reader. Our platform serves customers worldwide, including the USA, UK, and Europe, with fast delivery and easy return policies to ensure a hassle-free shopping experience. Discover daily updates, exclusive deals, and a comprehensive collection of books that cater to all your reading needs. Shop with confidence at Bookiyos, where quality books and unbeatable prices meet.

Why Choose Bookiyos?

Extensive Inventory: New, old, and rare books available.
Fast Delivery: Same or next-day shipping.
Easy Returns: Hassle-free refund and return policies.
Global Reach: Serving customers in the USA, UK, Europe, and beyond.
Daily Updates: Thousands of new titles added every day.
Join our community of book lovers and start your literary journey with Bookiyos Books Solutions today!