Desempenho do cluster mecânico e orientação para a autenticidade
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£27.18£28.33 -
£10.58
£12.58 -
£16.71
£17.13
Reviews & Ratings
Esta ação pode ajudar ou prejudicar o progresso da organização, dependendo do comportamento pós-serviço. O que o autor queria compreender era se esse comportamento é útil, afecta o desempenho e é basicamente causado pela inclinação da empresa para a apreensão.
Além disso, o autor considerou proxies de desempenho da qualidade do serviço a partir das dimensões da experiência e do resultado, não deixando de fora outros construtos de desempenho. O teste de validade da ACP, o teste de fiabilidade Alfa de Cronbach e a correlação inter-itens permitiram a robustez metodológica.
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£27.18
£28.33 -
£10.58
£12.58 -
£16.71
£17.13
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