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Data-Driven Personalization: How to Use Consumer Insights to Generate Customer Loyalty

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Book Details
Language
English
Publishers
Kogan Page; 1st edition (3 May 2024)
Weight
0.4 KG
Publication Date
28/05/2024
ISBN-10
1398614602
Pages
280 pages
ISBN-13
9781398614604
Dimensions
15.6 x 1.35 x 23.39 cm
SKU
9781398614604
Author Name
Zontee Hou (Author)
Zontee Hou is digital marketing consultant, speaker, and author of Data-Driven Personalization. She’s the founder of digital marketing agency Media Volery and managing director for Convince & Convert, the respected consultancy founded by bestselling author and entrepreneur Jay Baer.Her nearly 20 years of marketing industry experience includes work for the IMF, the UN Food and Agriculture Organization, Caesars Entertainment, Fidelity, and universities across the U.S. She was named one of LinkedIn’s 16 Marketers to Follow in 2021. She’s also been consistently named one of TopRank’s most influential content marketers and most influential B2B marketers, and her projects have been recognized by the PR News Platinum Awards, the Forrester Groundswell Awards, and the Content Marketing Awards.Zontee has also been a lecturer at Columbia University and at the City College of New York, in addition to speaking at events globally.Read more about this authorRead less about this author
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Make your marketing truly resonate by personalizing every message, powered by data, research and behavioral economics. To break through the noise, marketers today need to be hyper-relevant to their customers.

To do that takes data and a deep understanding of your audience. Data-Driven Personalization breaks down the best ways to reach new customers and better engage your best customers.

By combining principles of persuasion, behavioral economics and industry research, this book provides readers with an actionable blueprint for how to implement a customer-centric approach to marketing that will drive results. The book is broken into six parts that detail everything from what data is most valuable for personalization to how to build a data-driven marketing team that's prepared for the next five years and beyond.

Each chapter includes actionable insights to guide marketers as they implement a data-driven personalization approach to their strategy. The chapters also focus on hands-on tactics like identifying messages that will move the needle with customers, how to generate seamless omnichannel experiences and how to balance personalization with data privacy.

The book features case studies from top brands, including FreshDirect, Target, Adobe, Cisco and Spotify. .

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