Das Disney-Management-Modell: Im Kontext der Sekretariatsfachkraft
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B. Walt Disney, dessen Managementmodell auf exzellenten Service ausgerichtet ist.
Ziel dieser Untersuchung ist es daher, die Managementstrategien von Disney für Sekretariatsfachkräfte neu zu formulieren. Dieses Buch richtet sich an alle Fachleute, die mit internen und externen Kunden arbeiten und in ihrer Arbeit nach Exzellenz streben wollen.
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