Critical Conversations in Healthcare, Third Edition: Scripts & Techniques for Effective Interprofessional & Patient Communication
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Whether you are new to the bedside or CEO of a major healthcare facility, this fully revised third edition will show you how to:Communicate mindfullyInterpret body languageDeal with gossip and harassmentAddress workloads and management stylesOvercome conversation trapsImprove the patient experienceWork with frustrated families, angry physicians, and uncooperative colleagues. .
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£27.18
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