Eight-times international best-selling author, Michele Kline, founded Kline Hospitality Consulting in 2010 with the purpose of helping businesses and people grow. She founded her boutique firm out of an unparalleled passion to strengthen operating procedures, enhance company culture and focus on leadership development, in the Hospitality & Service Industries. As the years progress and companies continue to look at injecting “hospitality” into their way of doing business, Kline Hospitality has branched out to help customer-facing businesses in various industries, who seek to run their show, “the hospitality way!”Originally from Argentina, she relocated to the United States as a young adult.Her professional journey started in the hospitality industry from the ground, quickly moving into several high-impact positions of leadership, responsible for thousands of employees. Making her way through life playing a game of chess. By being committed to excellence and paying close attention to those who knew more than her. With method and strategy, she took every opportunity she had to learn. Asked questions, got involved in every project there was, participated in every brainstorming team that was available at the hotels that were in her portfolio and intentionally worked on her personal growth to serve her people better. All while raising three very active children in a loving home.Her background helps her clients today, more than ever. She has built connections that are made available to them, gained knowledge, collected experiences, and tested many methods before she selected the best pieces of them all.Kline Hospitality’s services include coaching for organizations which starts with an assessment, open or incognito, of the service culture and customer service. The journey ends with a custom selection of process improvement initiatives, workshops, group, and one-on-one coaching options that meet the needs of her clients.Kline Hospitality also offers customized coaching and mentoring as part of their personal coaching services. Both in a one-on-one and group setting. In her “Connection labs”, she brings groups of individuals together to explore conscious and intentional conversations, book masterminds and retreats. Magical places where people can connect with themselves and others, through new concepts, ideas and perspectives that elevate the conversation. The way she delivers her services may be different than what you may have experienced in the past. She creates a memorable experience in every interaction. She is intentional about appealing to every type of learner, so she facilitates experiential activities, supported by purposeful conversations through group collaboration, and moments of reflection. In her presentations she uses images, videos, and storytelling that aid individuals to relate to. And most importantly, she makes it feel real, and makes it fun.The topics included in her learning catalog are critical today as we must all relearn to live in a better world. We must look for ways to become the change we seek to see in our communities. Through her content, she helps elevate human behavior and build emotional intelligence.Her coaching approach has a look into the future and focuses on planning and accountability. She has a holistic approach to coaching as she believes that every aspect of life is interconnected and by learning to integrate priorities, people can make better decisions. She helps her clients gain clarity and provide them with the tools to better manage their time and the amount of energy they put into roadblocks. Tools they can take with them forever.Her job is to make sure her clients verbalize the life they want and help them discover the resources they have available to them. By inviting them to explore opportunities they have not thought about before. Her favorite part about working with her clients is seeing the growth. Anticipating the “aha” moments. Moments of sudden realization, inspiration, insight, recognition, or comprehension.There is one thing that her clients have in common, it is a desire to grow. To take their leadership and communication skills to the next level, to positively impact others and live a more integrated and meaningful life. A life with purpose!Michele genuinely cares about the growth and success of her clients; of each person she impacts. She believes that creating cultures of care, where people delivering the service feel as fulfilled are those enjoying it, is possible. She believes that with a positive mindset, humans do not need to be caught in a hamster wheel. And most importantly, she believes that connecting high performance, impactful leadership, strong communication, and the joy of wellbeing is possible!ACCOLADES:2018 Learning & Development Professional of the Year - Nevada Hotel & Lodging Association.2021 Global Top 15 Trainers in Hospitality - International Hospitality Institute.2022 Top 5 Coaches To Look Out For - Entrepreneur Herald.2022 Top 35 Hospitality Podcast - International Hospitality Institute.2023 Executive Coaching Award - CEO Today.2023 Most Transformative Leadership Coach in Nevada - Global Excellence Awards.2023 Executive Coach of the Year - Global 100, North America.2023 Women in Lodging of The Year - Nevada Hotel & Lodging Association.2024 Executive Coach of the Year - Global 100, North America.2024 Top 40 Hospitality Podcast - International Hospitality Institute.2024 Top 60 Social Media Influencers - International Hospitality Institute.2024 Top 30 Inspiring Women - Entrepreneur Herald.2024 Top 15 Coaches in Las Vegas - Influence Digest Media.Read more about this authorRead less about this author